FAQS
How long does delivery take across Lebanon?
We offer 2-3-day delivery across Lebanon. Order before midnight and receive your order the next day.
Do you deliver to all regions in Lebanon?
Yes, we deliver to all regions across Lebanon.
CanI track my order?
Yes, once your order is shipped you will receive a tracking update. You can also contact us directly for a delivery status update.
What happens if I'm not home when the delivery arrives?
Our delivery team will contact you to arrange a new delivery time that works for you.
Whatis real carbon fiber and why is it better than regular cases?
:Real carbon fiber is a material that is 10x stronger than steel yet 5x lighter than plastic. It provides superior drop protection while keeping your phone slim and lightweight — something cheap plastic or rubber cases simply can't match.
How does carbon fiber compare to plastic or silicone cases?
Carbon fiber is significantly stronger, more durable, and more premium-looking than plastic or silicone. It doesn't crack under pressure, doesn't yellow over time, and gives your phone a sleek, high-end look.
Are your cases compatible with MagSafe?
Yes, our iPhone cases are fully MagSafe compatible. You can charge wirelessly and use MagSafe accessories without ever removing the case.
Will the case add bulk to my phone?
Not at all. Our cases are ultra-slim and lightweight — so thin and light you'll forget it's even on your phone.
Does the key organizer fit all types of keys?
Our key organizer fits most standard house, car, and padlock keys. If you're unsure, feel free to contact us before ordering.
How many keys can the key organizer hold?
The key organizer holds between 6 to 7 keys depending on the configuration you choose.
Is the carbon fiber scratch-resistant?
Yes, carbon fiber is highly scratch-resistant and maintains its premium look even with daily use.
What payment methods do you accept?
We accept Cash on Delivery, Visa, and Mastercard.
Can I pay cash on delivery?
Yes. Pay when your order arrives at your door — no online payment required.
Is it safe to pay online on your website?
Absolutely. Our website uses secure, encrypted payment processing. Your card details are never stored on our servers
What if my product arrives damaged?
If your product arrives damaged, contact us immediately with a photo and we will send a replacement or issue a full refund right away.
Isthere a warranty on your products?
Yes, all Carbonly products come with a quality guarantee. If you experience any defect or issue, we will make it right.
How do I initiate a return or exchange?
Simply contact us via WhatsApp or email with your order number and reason for return, and we'll take care of everything.
Which iPhone models are supported?
We currently support iPhone 13, 14, 15, and 16 series including Pro and Pro Max variants. Check the product page for the exact model list.
Which Samsung models are supported?
We support the latest Samsung Galaxy S series. Check the product page for the full list of compatible models.
Willa new model be added if mine isn't listed?
Yes, we regularly add new models. Contact us and let us know your model — we may already have it in stock or can notify you when it's available.
Areyou based in Lebanon?
Yes, Carbonly is a Lebanese brand. We are proud to operate locally and deliver across all of Lebanon.
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Premium carbon fiber accessories engineered for those who refuse to settle. Fast delivery across Lebanon since 2019.
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